Contact Us

Which questions belong with the operator

Account access, deposits, withdrawals, verification delays and anything touching a player’s balance or personal data must go straight to Pin up’s own support team. The editorial team has no view into player accounts and no ability to change a transaction, so routing those requests here only adds a step. The operator holds the records, the tools and the authority to act on them.

Questions about bonus terms, wagering conditions, game availability and responsible-gambling tools also sit with the operator. Those are live operational matters, and only the casino can give a binding answer.

What this contact form is for

This page exists for corrections and reports about the site’s content. If a bonus offer has changed, a payment method has disappeared, a game has been removed or a review no longer matches what the casino actually shows, that belongs here. The editorial team checks reported pages against current operator information and updates the site where the report checks out.

Reports of outdated material are handled without undue delay, and the team works through them as long as necessary to confirm what has changed. Where a correction is warranted, the page in question is revised rather than merely annotated.

What the editorial team cannot do

This form is not a channel for account disputes, refund claims, chargeback requests or complaints about a specific session. Those must go to the operator, because only the operator can investigate a player’s history and make a decision on it. The editorial team neither mediates nor relays such matters.

Likewise, no staff member here can reset passwords, release pending withdrawals or change wagering progress. Sending those requests to this form will not move them forward, so the operator’s own support remains the only working route.